Frequently Asked Questions

There are three channels as follows;

Channel 1 – Internet and Mobile Banking
Customers can make interbank funds transfer and payments via IBG through their preferred bank or mobile banking.

Channel 2 – Over the Counter
Visit any IBG participating bank branches and fill in the Interbank GIRO form. The details required in the form includes beneficiary’s name, account number and amount to be transferred. Upon completion of the form and indicating of the mode of payment i.e. cash or direct debit from your Current and Savings Account, the bank will process your request.

Channel 3 – ATM & Phone Banking
Customers can also make use of Phone Banking services provided by IBG participating banks. Please check with your bank on service availability.

With IBG, you can transfer funds from your Current and Savings Account to an account at another participating bank, whether it is a current, savings, loan/financing or credit card account.
The transaction may get rejected at the receiver’s bank, and will be refunded (please refer to Fund Availability table). Meantime, please go to your sending bank, to request for recovery of funds. The bank will help you to retrieve the funds based on best effort basis.
You may use additional validation such as identification number, business registration number, passport number, army or police identification number to ensure the fund is credited to the correct and intended receiver’s accounts.
You may check with the recipient or check the transaction history in your Internet banking or Mobile banking on whether there is any refund status.
Please refer to Fund Availability table under ‘Refund’ column.
Once payment is confirmed, customer will not be able to retract the transaction. Customer can go to the nearest branch immediately to request a recovery of funds by filling in a form available at the bank.